Welcome to Laundry to Wear!
Thank you for choosing Laundry to Wear for your laundry and wardrobe needs. We take pride in providing quality services and products. Should there be a need to return an item or request a refund, our policy below will guide you through the process:
Returns
- Eligibility: You may return items that are unused, in their original condition, and within 30 days of delivery for a full refund.
- Exceptions: Unfortunately, we cannot accept returns of custom-made garments or items that have been worn, washed, or altered.
- Initiating a Return: To start the return process, please reach out to us at [email protected]. We will provide detailed instructions on how to proceed.
- Return Shipping Costs: You will be responsible for covering the shipping costs for returning your item, unless the return is due to our error (e.g., wrong or defective item).
- Packaging: When returning an item, include your order number and reason for return. We recommend using a trackable shipping service to ensure the safe arrival of your return.
Refunds
- Refund Eligibility: Refunds are issued for items returned within the 30-day window, in their original, unused condition.
- Refund Method: The refund will be processed to the original payment method. For instance, credit card purchases will be refunded to the same card.
- Processing Time: Refunds typically take 5-7 business days to process once we receive and inspect your return. You will receive an email notification once your refund has been issued.
Exchanges
- Exchange Process: If you’d like to exchange an item for a different size or style, please contact us at [email protected]. We’ll happily facilitate an exchange for items that are new and unworn.
- Exchange Deadline: Exchange requests should be made within 30 days from the original delivery date. Instructions for returning the original item will be provided, and the replacement will be shipped at no extra cost upon receipt of your return.
Damages and Defects
- Inspection: Upon receiving your order, please inspect your items for any damage or defects.
- Reporting Issues: If you encounter any problems, contact us immediately at [email protected].
- Documentation: For damaged or defective items, please provide clear photos showing the issue. We will arrange a replacement or a full refund in such cases.
At Laundry to Wear, your satisfaction is our priority. We are dedicated to providing not just quality products but also a smooth and pleasant shopping experience. For any questions or additional assistance, feel free to reach out to us.